If you pay for the order using a credit card, then the account is activated within one working day or approx 12 hours. But if you pay using a cheque, demand draft or a bank draft then the account is activated After confirmation of cheque or draft within 12 - 36 Hours.

If you have sent us your payment via demand draft or cheque it is possible that we have not received the payment yet. Your Premium Matrimonial Membership will be activated only once we receive the payment or some time user mistake and wrong profileid mentioned back on the draft and cheque so is difficult to activate your profile. So please be patient., We will notify via email you once we receive payment and activate your premium Membership.
If you made payment via your credit card online, and your account is still not active, then it is possible that we suspect a violation of our service agreement or require some more information from you. Also, it sometimes takes upto 12 - 36 hours for notification to reach us. Once again, we will get in touch with you via email regarding the status of your account.
If your Account is not active just send the mail to our administrative department we have take some action regarding all of that we have provide best service's to you as possible.

We do not refund membership fees. This policy while providing value for money for atozmatchmaking members also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of atozmatchmaking management.